TRIPS Adjustments brings much needed automation to the adjustments process while providing a positive return on investment; even for the most cost sensitive customers. More than ever before the industry has shifted its attention to efficiencies in the payment process. These efficiencies, though groundbreaking in the deployment and acceptance of electronic media, have resulted in new challenges within the world of Adjustments. TRIPS Adjustments is the first Post Check 21 solution to address these dramatic process shifts for all payment types. How the public, as well as the financial centers they use, track and resolve adjustment cases will continue to evolve and DSS will continue to lead the way. Users of TRIPS Incoming and TRIPS Exceptions also enjoy the added benefit of TRIPS Adjustment’ ground breaking, seamless integration. With the entire TRIPS Suite installed in your back office, every step of your back office process is truly automated and paperless, driving efficiencies that are unprecedented in today’s marketplace.
TRIPS Collections brings the very latest technologies to the process of handling all domestic and international collection requests including, bad checks, bond “coupons”, payor drafts, oil and gas leases, and more. TRIPS Collections has multi-tiered Special Instructions and leading edge features and functions which the industry has come to expect from DSS.
TRIPS Collections reshapes how banks look at the collection process and greatly enhances customer service, employee satisfaction, and cost models for a long overlooked area of the payments process.
Many financial institutions process disputes through manually intensive processes with wasteful practices for the entry of information, tracking regulatory mandates, customer service needs, risk monitoring and eventual resolution. TRIPS Dispute automates the handling of Regulation “E” (primarily debit card) and Regulation “Z” (primarily credit card) disputes utilizing the same state of the art timeline and actions management capabilities TRIPS solutions have become known for. TRIPS Dispute also provides configuration capabilities and user configurable interview scripts in such a straight forward manner that it is also easily deployed to process other forms of universal payment or even non-payment related disputes.
TRIPS Exceptions was the first widely accepted image exceptions solution, and is currently implemented by many top 50 banks in the United States. Providing the very latest capabilities to process Universal Exception Items (i.e. exceptions from any payment stream), with TRIPS Exceptions you can take the “exception” out of the process all the way through handling it as a return and adjusting customer accounts. TRIPS Exceptions is a highly integrated solution that has proven itself as “best of breed” in the Image Exchange and electronic payments worlds and now with “Decision Now Processing™” decisions on items can be made almost instantaneously; eliminating the need to wait for “Day Two”.
TRIPS Incoming allows banks to process return items quickly, accurately, and efficiently through leading edge image and workflow technologies and now with ACH Return capabilities it can be your single solution for Enterprise Return Item Processing. Fully capable of maximizing every opportunity afforded through Image Exchange and Electronic Transactions, TRIPS Incoming automates the entire incoming returns process. All processing tasks are prioritized and completed with opportunities for service level base non-interest fee income available to you at every turn.
TRIPS Outgoing automates all phases of the outgoing return item process. As a fully integrated and image based solution, it seamlessly works with TRIPS Exceptions to facilitate the latest workflows required by Image Exchange. When available all necessary routing information is carried forward with the items from X9 files for automated handling. If no X9 information is available, outgoing items can be captured on a check sorter or data transferred directly from TRIPS Exceptions. Once the information is confirmed, paper or electronic (X9.37) cash letters are automatically generated by endpoint. As a fully integrated system, TRIPS Outgoing creates all posting entries, including G/L settlement, and sends “On-Us” / “By-Us” items directly into TRIPS Incoming, eliminating the need for additional handling.
TRIPS® Web Direct
TRIPS Web Direct provides a new Treasury Management revenue stream with a product that provides “enrolled” bank customers with new levels of self service, providing remote reporting, research, charge back decisioning, and review of their incoming return item activity via the Web - same day! Enhanced event notification also alerts enrolled clients to “breaking events” and places the items on their desktop for investigation and action.
Customer decisions, data entry, correction requests, etc., are automatically amended to the item records as the end customer works the items. Bank cut-off times can be administered to control production impacts. Key items and customer activity are monitored and reported each day.
TRIPS® Web OD
TRIPS Web OD provides an integrated solution for decisioning by officers and branches of Insufficient Funds, Uncollected, and other items typically decisioned by Account or Relationship Managers. Deploying strict workflow methodologies to enable automatic escalation, deadline management, and lending limit administration, TRIPS Web OD enhances the bank officer’s ability to administer decisions beyond “Brick and Mortar” via the Web while reducing the risk that those decisions may lead to unnecessary losses. The solution architecture is portable and can help users around the world. When integrated with TRIPS Exceptions, a powerful and dynamic work flow vehicle becomes available to improve customer service, increase decision visibility and reduce risk.